General Manager
Full Time • Grand Rapids, Michigan
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
General Manager
Kaat’s Culligan | Grand Rapids, MI
Kaat’s Culligan is seeking a dynamic, results-driven General Manager to lead our Grand Rapids, Michigan operation. This is a senior leadership role responsible for driving business growth, operational excellence, and an outstanding customer experience while developing a high-performing team.
About Culligan
Culligan is a global leader in water treatment solutions, delivering innovative products and exceptional service to residential, commercial, and industrial customers through its independently-owned dealerships. Kaat’s Culligan is a family-owned company that drives towards success that impacts our customers but also provides a quality culture for team members to be a part of. With a legacy of trust and quality, we are committed to improving lives through better water.
Position Overview
The General Manager will oversee all aspects of the local business, including sales, service, operations, finance, and team leadership. This role requires a hands-on leader who can balance strategic planning with day-to-day execution.
Key Responsibilities
- Lead and manage all aspects of branch operations, including sales, service, delivery, and administration
- Drive revenue growth, profitability, and increase market share
- Develop, coach, and inspire a high-performing leadership and team
- Ensure exceptional customer satisfaction and retention
- Manage budgets, forecasts, and financial performance against goals
- Implement company strategies, policies, and operational best practices
- Monitor KPIs and use data to make informed business decisions
- Ensure compliance with safety, regulatory, and company standards
- Build strong relationships within the local community and business partners
Qualifications
- Bachelor’s degree in Business, Management, or a related field (preferred)
- 5+ years of senior management or general management experience
- Proven P&L ownership and financial acumen
- Strong leadership, communication, and team development skills
- Experience in service-based, route-based, or consumer products businesses preferred
- Ability to drive change, solve problems, and execute strategically
- Valid driver’s license and ability to work in a fast-paced environment
What We Offer
- Competitive salary
- Comprehensive benefits package (medical, dental, vision, 401(k), etc.)
- Paid time off and holidays
- Career growth opportunities
- Support at all levels throughout the company
- A chance to make a meaningful impact in the community
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
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Growth Opportunities
Friendly Coworkers
World class training and development through Culligan University and bootcamps