Service Dispatcher
Wileville (Cookville), Nova Scotia
Service Dispatcher
Full Time • Wileville (Cookville), Nova Scotia
Benefits and Perks
- Medical insurance
- Retirement savings plan (RSP) contributions
- Paid Culligan training
- Team events, including summer and Christmas parties
- Weekly employee gift card drawings
- Monday through Friday, no weekends or evenings
- Employee discounts on Culligan in-home products
Schedule: Monday–Friday, 7:30 AM–5:00 PM
About the Role
Culligan Water is seeking an organized, proactive, and customer-focused Dispatcher to coordinate daily service operations, manage customer requests, and keep our plumbing and service teams running efficiently.
The ideal candidate excels at time management, enjoys solving problems, and can balance scheduling, customer communication, and unexpected service needs in a fast-paced environment. Plumbing or plumbing company experience is preferred, but we are willing to train the right person.
A Day in the Life
- Answer customer calls: Handle service requests and answer approximately 50–70 inbound calls per day during the summer and 20–40 during the winter.
- Coordinate emergency calls: Respond to urgent plumbing situations and contact plumbers to arrange timely service.
- Build the daily schedule: Schedule annual maintenance for existing customers, coordinate appointments, and organize technician routes to maximize efficiency
- Manage communications: Respond to inbound emails, provide appointment updates, and keep customers and field teams informed.
- Keep operations on track: Adjust schedules as priorities change while balancing emergencies, planned appointments, and customer needs.
What We're Looking For
- Strong organization and time-management skills, with the ability to manage a busy schedule and competing priorities.
- Excellent customer service and communication skills, especially over the phone.
- Plumbing or plumbing company experience preferred.
- Comfortable using computers, email, and scheduling systems.
- Dependable, adaptable, and able to problem-solve in a fast-paced environment.
About Culligan
As the world's leading water experts, Culligan delivers high-quality water solutions to residential, commercial, and industrial customers. Our products include water softeners, filtration systems, drinking water systems, and whole-house filtration solutions.
Join our team and help keep our service operations organized, our field teams productive, and our customers satisfied!
Compensation: $23.00 - $25.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
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