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Customer Support Representative San Antonio, Texas

Customer Support Representative

Full Time • San Antonio, Texas
Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
 
Benefits/Perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K retirement with company match
  • Vacation, paid time off
  • Company-paid training
  • Employee discounts for Culligan in-home products
  • Eligibility for annual recognition and training meetings/events

Job Summary
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. 

Responsibilities
  • Answer all incoming calls promptly from our customers or employees
  • Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
  • Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
  • Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
  • Take payments and maintain customer records by updating account information
  • Able to handle collection calls and maintain financial accounts by processing customer adjustments when necessary for accounts 30 to 60 days past due. 
  • Discuss billing with customers over the phone or in-person courteously and concisely.
  • Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
  • Input customers information accurately and fully into the Customer Service Database
  • Scan and electronically file paperwork.
  • Attend department and company meetings as required
  • Willing to learn, train and/or cross-train with or from others
  • Performs other related duties as assigned by management.

Qualifications
  • High school diploma or GED
  • Minimum of two years of customer service experience required
  • Strong time management and project management skills
  • Proficient in Microsoft Office (word, excel, outlook)
  • Excellent communication skills, both written and verbal

About Culligan
As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. 

 
Compensation: $18.25 - $19.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

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