Customer Success Representative
Full Time • St. Catharines, Ontario
Benefits:
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
Benefits/Perks
- Health, dental, and vision benefits
- RRSP retirement plan with company match
- Paid vacation and time off
- Company-paid training and development
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training events
-
Performance-based bonus opportunities tied to achieving goals and contributing to sales growth
Job Summary
Culligan Niagara & Purahome are seeking a Customer Service Representative (CSR) who is passionate about health, wellness, and helping people live better through clean water and air solutions.
This role goes beyond traditional customer service — you’ll be a vital part of our sales success by scheduling and booking appointments for our sales reps, tracking lead-to-appointment ratios, and ensuring customers receive timely follow-ups. You’ll also provide service coordination, assisting with scheduling filter changes, routine maintenance, and other customer needs.
This is a growth-minded position with bonus potential based on performance. When you help achieve team goals, or when your proactive outreach re-engages past prospects and contributes to a closed sale, your success will be rewarded.
We’re looking for someone who is detail-oriented, organized, and thrives on building strong connections with people. If you enjoy working with a purpose-driven team that cares deeply about wellness and customer experience, this is the right role for you.
Culligan Niagara & Purahome are seeking a Customer Service Representative (CSR) who is passionate about health, wellness, and helping people live better through clean water and air solutions.
This role goes beyond traditional customer service — you’ll be a vital part of our sales success by scheduling and booking appointments for our sales reps, tracking lead-to-appointment ratios, and ensuring customers receive timely follow-ups. You’ll also provide service coordination, assisting with scheduling filter changes, routine maintenance, and other customer needs.
This is a growth-minded position with bonus potential based on performance. When you help achieve team goals, or when your proactive outreach re-engages past prospects and contributes to a closed sale, your success will be rewarded.
We’re looking for someone who is detail-oriented, organized, and thrives on building strong connections with people. If you enjoy working with a purpose-driven team that cares deeply about wellness and customer experience, this is the right role for you.
Responsibilities
- Support the sales & service team by scheduling and booking qualified appointments
- Track and improve KPIs such as lead-to-appointment conversion
- Contact customers for follow-up on leads, service needs, or filter change reminders
- Provide proactive customer support, building strong relationships to encourage loyalty
- Schedule service and delivery orders, coordinating with the service/operations team
- Help manage customer accounts and process orders accurately
- Handle customer concerns and direct unresolved issues to the appropriate department
Qualifications
- High school diploma or GED required; college coursework preferred
- Minimum of 1-3 years of customer service experience
- Strong time management and organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Passion for health, wellness, and customer care
About Us
As the world’s leading water experts, Culligan delivers advanced solutions for water, air, and wellness. At Culligan Niagara & Purahome, we go further — helping families and businesses create healthier environments through innovative filtration, purification, and wellness technologies. We’re not just selling products — we’re transforming the way people think about water, air, and overall health.
As the world’s leading water experts, Culligan delivers advanced solutions for water, air, and wellness. At Culligan Niagara & Purahome, we go further — helping families and businesses create healthier environments through innovative filtration, purification, and wellness technologies. We’re not just selling products — we’re transforming the way people think about water, air, and overall health.
Compensation: $21.00 - $25.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
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