Customer Service Specialist
Full Time • Winona, Minnesota
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Benefits/Perks
Countryside Culligan water is seeking a self-driven, responsible person with an aptitude for customer relations. This position will communicate with new and existing customers, manage new customer inquiries, schedule appointments and follow-up visits, and much more. Position will assist sales team in in day to day tasks. To be a successful in this position, you should be organized, accountable, problem-solving skills, and very detail-oriented. Must have excellent communication skills and professionalism. Must be able to work well in small office dynamic.
Responsibilities
Position Summary: Provides customer service support to both customers and the organization by processing customer requests, analyzing and verifying the accuracy of order information in a timely manner. Ensures that an excellent standard of service and a high level of customer satisfaction are maintained. Provides support for day-to-day office tasks to include but not limited to; account billing, month-end reporting, AR, customer retention, service and route management, and other tasks as assigned by the Branch Manager.
Essential Duties and Responsibilities
Will be responsible for the daily office administrative operations of the duties to include but not limited to include:
Preparation and execution of work orders, entering and verifying daily batches.
Communicates customer requests and service changes to route and service staff.
Ensures and provides quality service to both internal and external customers
Ensuring that billing is accurate and timely.
Processing all paperwork related to branch operations in a timely manner, complete and professional manner.
Working with all departments to ensure all administrative needs are met.
Process of all periodic reporting required.
Create an Industry Leading Reputation for Countryside Culligan Water within our market areas.
Highly developed sense of integrity and commitment to customer satisfaction.
Ensures and provides quality service to all customers.
Education/Experience:
• High School diploma or equivalent and excellent communication skills along with 1-3 years of experience.
• Demonstrates passion for excellence with respect to treating and caring for customers.
• Bookkeeping / Office Experience preferred.
• Computer proficiency with Microsoft applications or equivalent CRM experience.
HOURS: Monday - Friday: 8am -4:30pm (40 hours a week)
This position is in-person. Work from home is not an option.
A background check will be required.
About Culligan
Culligan in Winona is a small, locally owned and managed company, serving Winona, MN and the surrounding communities for over 75 years. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. We value integrity, accountability, and responsible work ethic.
Countryside Culligan water is seeking a self-driven, responsible person with an aptitude for customer relations. This position will communicate with new and existing customers, manage new customer inquiries, schedule appointments and follow-up visits, and much more. Position will assist sales team in in day to day tasks. To be a successful in this position, you should be organized, accountable, problem-solving skills, and very detail-oriented. Must have excellent communication skills and professionalism. Must be able to work well in small office dynamic.
Responsibilities
Position Summary: Provides customer service support to both customers and the organization by processing customer requests, analyzing and verifying the accuracy of order information in a timely manner. Ensures that an excellent standard of service and a high level of customer satisfaction are maintained. Provides support for day-to-day office tasks to include but not limited to; account billing, month-end reporting, AR, customer retention, service and route management, and other tasks as assigned by the Branch Manager.
Essential Duties and Responsibilities
Will be responsible for the daily office administrative operations of the duties to include but not limited to include:
Preparation and execution of work orders, entering and verifying daily batches.
Communicates customer requests and service changes to route and service staff.
Ensures and provides quality service to both internal and external customers
Ensuring that billing is accurate and timely.
Processing all paperwork related to branch operations in a timely manner, complete and professional manner.
Working with all departments to ensure all administrative needs are met.
Process of all periodic reporting required.
Create an Industry Leading Reputation for Countryside Culligan Water within our market areas.
Highly developed sense of integrity and commitment to customer satisfaction.
Ensures and provides quality service to all customers.
Education/Experience:
• High School diploma or equivalent and excellent communication skills along with 1-3 years of experience.
• Demonstrates passion for excellence with respect to treating and caring for customers.
• Bookkeeping / Office Experience preferred.
• Computer proficiency with Microsoft applications or equivalent CRM experience.
HOURS: Monday - Friday: 8am -4:30pm (40 hours a week)
This position is in-person. Work from home is not an option.
A background check will be required.
About Culligan
Culligan in Winona is a small, locally owned and managed company, serving Winona, MN and the surrounding communities for over 75 years. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. We value integrity, accountability, and responsible work ethic.
Compensation: $18.00 - $21.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
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